Currency
All prices are listed in Canadian dollars.
Order Processing
Orders are processed within 1-3 business days from receipt and are mailed from Montreal, QC.
Shipping to Canada & USA
Orders ship out in 1-3 business days from point of ordering and are mailed from Montreal, QC.
The shipping options and cost will be clearly listed at checkout before your order is placed. Package tracking might or might not be possible. Orders shipping to Canada usually take 2-10 business days to arrive on your doorstep. Orders shipping to the United States usually take 4-15 business days to arrive on your doorstep.
The Joyous Brand reserves the right to cancel a sale if necessary.
Custom fees for USA orders
While they are not frequent, please note that additional duties and taxes assessed by customs are the responsibility of the customer.
Do you ship internationally?
I can try! Please contact me with the items you wish to purchase and your international shipping address. I will provide a shipping quotation prior to proceeding with your order. When you approve, we’ll organize the payment through PayPal.
For international orders, please note that additional duties and taxes assessed by customs are the responsibility of the customer.
Returns and Damaged Items
Items purchased from The Joyous Brand are final sale.
If a purchased item is received in a faulty or defective condition, please contact thejoyousbrand@gmail.com and I will work to resolve right away. Defects must be addressed within 5 days of receipt.
All items at The Joyous Brand are handmade. Each item is unique to the next. Remember, beauty of handmade lies in the imperfections, anything perfect is machine made!
Special requests
I am always open to special requests that can put a smile on someone’s face! So if ever you have one, just contact me and I’ll try to make it happen!
Communication
I speak both English and French so feel free to communicate with me in either of these languages!